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The engagement model

Four steps.
Defined deliverables.
Yours to keep.

Every ACE MATES engagement follows the same structure. You know exactly what to expect, what it costs, and what you walk away with — before you commit to anything.

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01
Discover

We understand your situation.

One focused conversation. No pitch deck, no consultant who disappears and returns three weeks later with a proposal. We map your operational pain to the accelerator that fits and give you an honest answer about whether we can help.

  • Operational pain mapped to accelerator
  • Honest assessment — we tell you if it is not a fit
  • Scope and deliverables defined upfront
  • Fixed-fee proposal — no day-rate ambiguity
Timeline: 1 week
What you get from this step
Accelerator recommendation
The specific accelerator or combination that fits your operational challenge. With the reasoning explained.
Scope definition
What is included, what is not, and why. Written, not verbal.
Fixed-fee proposal
One number. No day rates. No "it depends". You know the cost before you proceed.
02
Tailor

We configure to your environment.

The 20% that makes it yours. The accelerator is pre-engineered. What changes is the configuration — your systems, your data sources, your workflows, your brand, your people. We do not rebuild from scratch. We adapt.

  • Your systems and data sources connected
  • Brand and tone configured
  • Governance and access controls set
  • Rollout plan agreed with your team
Timeline: 1–2 weeks
What you get from this step
Configured accelerator
The pre-built capability adapted to your environment. Ready for deployment testing.
Integration documentation
Every system connection documented. Your IT team has full visibility of what was connected and how.
Rollout plan
Phased deployment schedule with your team. Dates, responsibilities, and go-live criteria agreed.
03
Deploy

We go live together.

Structured rollout. Change management included. User training delivered by Digital Human agents so it scales without consuming manager time. Go-live with full support alongside — not a handover document and a wave goodbye.

  • Phased go-live with controlled rollout
  • User training via Digital Human agents
  • Change management support included
  • ACE MATES alongside for full go-live period
Timeline: 2–6 weeks
What you get from this step
Live deployment
The accelerator operational in your environment. Real users, real workloads, real results.
Adoption metrics
Usage data, completion rates, and adoption benchmarks from day one. You can see whether it is working.
Trained user base
Your team trained and confident. Completion logged per person. No dependency on ACE MATES to operate.
04
Operate

You own it. We support it.

Everything built is yours from day one. You can run it independently if you choose. If you want ongoing support — optimisation, new use cases, or a retainer for continuous improvement — that is available. It is never a dependency, always a choice.

  • Full IP and documentation transfer to client
  • Optional ongoing optimisation retainer
  • New use cases added under same model
  • No lock-in, no ongoing license fee
Ongoing — optional
What you walk away with
Full IP ownership
Every piece of code, content, configuration, and documentation — yours. No license fee. No vendor lock-in.
Operating playbook
How to run it, maintain it, extend it. Your team can operate independently without ACE MATES in the room.
Measured outcome
ROI, efficiency gains, and payback period tracked against the benchmarks agreed at scoping. Accountability built in.
How we operate

Six principles we
never compromise.

01
Fixed scope, fixed fee
No day rates. No scope creep billing. The price is agreed before the engagement starts and does not change unless the scope changes — and only with your agreement.
02
Defined deliverables upfront
You know exactly what you will receive before you sign. Not a vague promise — a named list of outputs, each one described and documented.
03
You own the output
Everything we build is yours. No ongoing license fee, no vendor dependency. If we build it, you own it outright from the day it is delivered.
04
80% pre-engineered
Every accelerator is 80% built before we arrive. That is why we can deploy in weeks. The 20% tailoring is what makes it yours — not a bespoke build from scratch.
05
Honest fit assessment
We will tell you if an accelerator is not the right fit. A bad engagement costs both parties time. We would rather say no early than fail slowly.
06
No dependency, by design
You can operate everything we build without ACE MATES. Ongoing support is available and often valuable — but it is a choice, not a requirement.
Who does what

Clear responsibilities.
No ambiguity.

Every engagement starts with a RACI. Here is the standard split.

Your organisation

What the client does

Appoints a project sponsor and point of contact
Provides access to relevant systems and data sources
Reviews and signs off deliverables at each stage
Supports internal communications and change management
Takes ownership of outputs post-deployment
ACE MATES

What we do

Scope the engagement and define deliverables
Configure and deploy the accelerator
Deliver change management and user training
Produce all documentation and operating playbooks
Transfer full IP and knowledge on completion
Ready to start

Tell us your challenge.
We will scope it today.

One conversation. Honest fit assessment. Fixed-fee proposal within a week. No obligation to proceed.

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